How To Delete Trial Software Registry Locations

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This article describes how to remove Terminal Server licenses from a Remote Desktop Protocol (RDP) client.

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Go to: to download apps. When the installation of an Autodesk product fails or you have problems with a new license, you may need. If you uninstall the application, this registry key will not be removed, and the software will not automatically be installed on the next boot. Running gpupdate /force often works, but sometimes deleting the registry key is necessary to force installation. – Boden Feb 11 '10 at 18:43.

Original product version: Windows 10 - all editions, Windows Server 2012 R2
Original KB number: 187614

Trial software is basically a program you download and use for a certain period of time. The software may include full or limited features. Whenever you install trial software, entries are downloaded into the registry much like other applications. To remove the entries and clean the registry, you have to first uninstall the trial application. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk. Refer to Note 1323322 for more information. Delete the following registry keys: HKEYLOCALMACHINE SOFTWARE Business Objects Suite 11.0 Crystal Reports HKEYCURRENTUSER Software Business Objects Suite 11.0 Crystal Reports. To clean the client's license cache, just delete this key and its subkeys. The next time the client connects to the server, it will obtain another license. For 16-bit RDP clients, run regedit /v. Then delete the keys under Software Microsoft MSLicensing to clean the client's license cache. You can also delete the BIN files from Windows System. Revo Uninstaller Freeware First you have to uninstall the software not by direct merhod but by using third party uninstaller like ‘REVO UNINSTALLER’ you can download from above link what this software actually does is it uninstall software compl.

Summary

If an unlicensed client connects to a Terminal Server for the first time, the Terminal Server issues the client a temporary Terminal Server Client Access License (CAL) token. After the user has logged into the session, the Terminal Server instructs the License Server to mark the issued temporary Terminal Server CAL token as being validated. The next time the client connects, an attempt is made to upgrade the validated temporary Terminal Server CAL token to a full Terminal Server CAL token. If no license tokens are available, the temporary Terminal Server CAL token will continue to function for 90 days. The license is stored in the client's registry.

32-bit RDP clients store their license under the key HKEY_LOCAL_MACHINESoftwareMicrosoftMSLicensing.

Important

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.

Clean RDP client's license cache

To clean the client's license cache, just delete this key and its subkeys. The next time the client connects to the server, it will obtain another license.

For 16-bit RDP clients, run regedit /v. Then delete the keys under SoftwareMicrosoftMSLicensing to clean the client's license cache. You can also delete the BIN files from WindowsSystemRegdata.

The RDP client for Macintosh stores the license in a file on the local computer in the folder hierarchy under /users/Shared/Microsoft/RDC Crucial Server Information/. To clean the Macintosh client's license cache, delete the contents of this folder. The client will try to obtain a new license from the server the next time that it connects.

If you delete the HKEY_LOCAL_MACHINESoftwareMicrosoftMSLicensing subkey on a client that is running Windows Vista or a later version, later attempts to connect to a Terminal Server may fail. Also, you receive the following error message:

An Error occurred in the Licensing Protocol

How To Delete Trial Software Registry Locations Using

To resolve this problem, right-click the Remote Desktop Connection shortcut, and then click Run as Administrator. By default, the remote desktop connection runs as a user with the lowest user permissions. By default, a restricted user does not have permission to write registry entries to HKEY_LOCAL_MACHINE. Therefore, attempts to rewrite the MSLicensing key fail. Starting Remote Desktop Connection with administrative credentials provides the permissions that are necessary to write the needed registry keys.

Did this fix the problem

Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.

Learning has never been so easy!

Sometimes after uninstalling older versions of Microsoft Office some registry keys are left behind. This causes Spiceworks to think that those older versions of Office are still installed, even though the actual program files are all removed. You can follow the steps here to clean up those old registry keys so Spiceworks can get a proper inventory of the software on the machine.

NOTE: Please make a backup of Registry before making any changes to it. You can severely damage a machine if an incorrect edit is made.

4 Steps total

Step 1: Open up RegEdit

Open up RegEdit by going to Start>Run and typing 'regedit' and pressing Enter or OK. You can also enter the 'regedit' command into a Command Prompt to open up the editor.

Step 2: Locate the Office Registry Key

Microsoft stores all of the installation information for Office Products in HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice. Underneath this key you will see various version numbers, each corresponding to different versions of Office. They are as follows:

-9.0 is Office 2000
-10.0 is Office XP
-11.0 is Office 2003
-12.0 is Office 2007
-14.0 is Office 2010

Step 3: Locate the Corresponding Registration Key

Underneath each of the version number keys you should see a 'Registration' key. Depending on how many Office products you have installed (Visio, Project, etc. all will be stored underneath one of those version keys) on the machine there will be multiple hashed keys present underneath the Registration key. Each of these hashed keys should have a value underneath it called 'ProductName'. You can use this value to correctly determine which hashed key is related to the product you want to remove.

Step 4: Delete the Hashed Key

Once you have located the correct hashed registry key, delete it. As mentioned above, though, make sure you have a good backup before doing this!

Once you have performed the steps above run a scan on the device by either running a full network scan or a rescan underneath the Tools section of the device. Once the scan is complete you should see that the long deleted Office products are now gone from your Spiceworks Inventory. If the scan is still showing that the software is present, you might need to disable Incremental Scanning in Settings>Network Scan.

I hope this helps!

Published: Nov 15, 2011 · Last Updated: Jul 11, 2012

22 Comments

How To Delete Trial Software Registry Mac

  • Cayenne
    Marciab Nov 15, 2011 at 04:50pm

    Great How to.... Thanks for sharing

  • Ghost Chili
    Kellanved Nov 15, 2011 at 04:55pm

    Thank you so much! Finally someone narrowed down which keys to delete! I could only recommend a general registry cleaner to others having this issue.

  • Ghost Chili
    JustRob Nov 15, 2011 at 06:02pm

    Nice. Good to know exactly what to look for, when even the M$ 'fix it' doesn't get it all.

  • Habanero
    Brian Steingraber Nov 15, 2011 at 11:45pm

    Office 2010 is really bad about removing these keys so this is a all too common task for me!

  • Habanero
    John6020 Nov 16, 2011 at 06:14am

    Brilliant - thanks for the information.

  • Serrano
    tech_freak Dec 15, 2011 at 02:03pm

    Good One.

  • Serrano
    pnadon Jan 24, 2012 at 05:06pm

    Thank you!!

  • Mace
    hsc5775 Apr 20, 2012 at 04:03am

    great work
    thx for share

  • Serrano
    Craig Manske Apr 24, 2012 at 07:54am

    On a 64bit machine it is under HKLMSOFTWAREWow6432NodeMicrosoftOffice.

  • Datil
    Paolo0111 May 17, 2012 at 05:26am

    Thank you very much, James B!

  • Datil
    spike7 Aug 27, 2012 at 10:49pm

    Nice.. thank you!

  • Mace
    Gabrielle.L Sep 20, 2012 at 01:31pm

    Thank you for this! I've started doing Office upgrades on our workstation, and it was driving me crazy that my Spiceworks inventory showed multiple versions installed on a machine when there clearly was not.

  • Jalapeno
    Dvir IT Nov 4, 2012 at 03:56pm

    It didn't do it for me a first. Until now...
    Solved!

    1. Disable Incremental Scanning in Settings>Network Scan. – Super Important!!!
    2. Use Microsoft fixit http://go.microsoft.com/?linkid=9669698
    3. Scan Device.
    Thanx a lot!
    Dvir

  • Pure Capsaicin
    Justin.Davison Nov 14, 2012 at 05:04pm

    Nice one, just saw this and it is a good guide for a common issue people have.

  • Datil
    Angus S-F Feb 28, 2013 at 04:38pm

    Nirsoft has a free tool to retrieve the Office keys from your domain: Produkey. It has a command-line option to '...enumerate all computers in the specified domain, and load the product key information from them.'

    Get it here:
    ProduKey - Recover lost product key (CD-Key) of Windows/MS-Office/SQL Server
    http://www.nirsoft.net/utils/product_cd_key_viewer.html

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